Rider Information

How to ride a PART express bus

New PART Rider? Here is what you need to know to ride the bus:

1. Decide which PART service will work for you:

Check out our Routes and Schedules section or call the Piedmont Transit Resources Call Center at 800-588-7787 from 6:30 am to 6:30 pm, Monday – Friday. Our staff will gladly answer any questions regarding where and when to catch the bus and will also mail you the route and schedule information if needed.

2. If you live too far from the PART Hub or other designated PART stops:

Because PART is a regional bus system that provides a link between cities, we only have certain designated bus stops within each city. If you need a ride from home or if you need to travel within the city, you will need to ride the local city bus transit system.

3. Stand at the correct bus stop:

Please be sure you are standing at the correct boarding destination. PART Buses will only pick up passengers standing at the correct pick-up post, so be sure to wait there. Also, arrive a few minutes before the bus scheduled departure time.

4. Check destination sign:

At our PART hub, destination signs are located above the front bus window and on the curbside overheads. The signs show the city destinations. However, at the downtown transportation centers, several city buses stop at the same locations as our PART Express Buses, so be sure check for the right bus and the destination signs on the front of the bus.

5. Pay your fare:

Have the correct fare ready when the bus arrives. Pay your cash fare (exact change/bills only) into the fare box located at the top of the stairs. Click here to view Fares. Fare boxes accept all change and bills from $1 to $20. PART drivers cannot provide change, you will get a change card instead.

PART prepaid passes should be inserted into the fare box upon boarding. Tickets and passes from city bus systems cannot be used on PART, with the exception of the Regional Fare Value Card.

6. If you use a wheelchair or other mobility device:

All buses are wheelchair accessible and can either “kneel down” to the curb or has a wheelchair lift, if you have difficulty stepping into the bus.

The seats near the front of the buses are reserved for wheelchair passengers and older/disabled passengers. The seats in the back of the shuttles are reserved for wheelchair passengers; however, the fronts are reserved for older/disabled passengers. The driver may ask riders to change seats to allow those in need to have these seats. The driver will assist passengers in securing the wheelchair if needed.

7. Be a safe and courteous rider:

Smoking, eating, drinking and carrying a weapon are prohibited on the bus. Use electronics with headphones only, loud noise is a distraction for the driver. Clean up after yourself and use the trash receptacle at the front of the bus. Please report suspicious activity or packages to the driver or police.

Weapons (whether concealed, open carry or otherwise) are prohibited while on or in any PART Express, Vanpool, Shuttle, or any other vehicle owned, leased or operated by PART. This also includes the PART Hub, parking areas, buildings, and other PART property. Click here to view PART Weapon Policy

8. If you need to transfer to another bus to get to your final destination:

Transfers from one PART Express Bus/Shuttle to another are free. If your destination requires a change of buses ask your driver for a transfer as soon as you board the bus. With a transfer, you can travel in any direction and transfer at any location during your one-way trip. To use the transfer, show it to the driver when boarding. Transfers are only good for one hour.

9. When you arrive at your destination and want to get off the bus:

PART buses do not stop traffic and therefore can only stop at designated stops. Once the bus approaches the designated stop, stay seated until the driver stops the bus completely and opens the door. Please remember to check the seats for all belongings before departing the bus. Be careful when crossing the designated bus stop area at the transportation centers to avoid any accidents with other vehicles arriving and departing.

10. Contact us for help:

If you need additional help, give us a call to ask questions!

Need more help? 
Contact PART at 800-588-7787 if you have further questions on how to ride PART or any other concerns about our service.